Model Pengembangan Price Of Non-Conformance (PONC) untuk Penciptaan Quality Improvement Performance Layanan Administrasi Kependudukan di Jawa Timur”

Abadi, Totok Wahyu and Rodiyah, Isnaini (2011) Model Pengembangan Price Of Non-Conformance (PONC) untuk Penciptaan Quality Improvement Performance Layanan Administrasi Kependudukan di Jawa Timur”. Cakrawala, 5 (2). pp. 142-152. ISSN 1978-054

	Text UNPLAGI_MODEL PRICE OF NON-CONFORMANCE (PONC) UNTUK PENCIPTAAN QUALITY IMPROVEME.pdf Download (5MB)
	Text MODEL PRICE OF.pdf Download (15MB)
	Text model pengembangan PONC.pdf Download (2MB)

Abstract

The purposes of the study are to describe the quality improvement performance, the Price of Non-Conformance (PONC) format, and its model in demographic services in East Java. In this case, the researchers use mix method. Moreover, the researchers obtain the primary data from four districts that consist of 600 respondents and 12 informants. After attaining the data, the researchers process and analyze it by using community satisfaction index and FGD. The results show thta the community satisfaction category in East Java in relation to ID card and family card services is satisfactory with grade B (73,73). Besides, the community satisfaction category in relation to birth certificates service is also satisfactory with grade B (70,89). However, the price of Non-Conformance (PONC)in supporting the administrative employment services still indicates a very low point, 41,08%. Here, the Price of Non-Conformace (PONC) format is in the form of mailbox. In addition, the complaint services through media and complaint center and community services have not been maximally yet.

Item Type:	Article
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Faculty of Social and Political Science > School of Communication Science
Depositing User:	Totok Wahyu Abadi
Date Deposited:	22 Sep 2021 04:22
Last Modified:	22 Sep 2021 04:22
URI:	http://eprints.umsida.ac.id/id/eprint/8782

Available Versions of this Item

• Model Pengembangan Price Of Non-Conformance (PONC) untuk Penciptaan Quality Improvement Performance Layanan Administrasi Kependudukan di Jawa Timur”. (deposited 10 Sep 2021 03:59)
  • Model Pengembangan Price Of Non-Conformance (PONC) untuk Penciptaan Quality Improvement Performance Layanan Administrasi Kependudukan di Jawa Timur”. (deposited 22 Sep 2021 04:22) [Currently Displayed]

Actions (login required)

View Item