STRENGTHENING INTENTION TO USE E-SAMSAT SERVICES FOR MOTOR VEHICLE TAXPAYERS IN SIDOARJO

Ambarwati, Rita and Astuti, Mudji and Dijaya, Rohman (2020) STRENGTHENING INTENTION TO USE E-SAMSAT SERVICES FOR MOTOR VEHICLE TAXPAYERS IN SIDOARJO. Cetakan Pertama . Pustaka Rumah C1nta, Sidoarjo. ISBN 978-623-93272-1-7

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Abstract

Purpose : The use of e-Samsat services in East Java has not been significant in the amount of use of its services for tax payments as a whole. The purpose of this study is to analyze what factors East Java e-Samsat services practice and the existence of recommendations as a basis for government decisions to improve the quality of East Java e-Samsat services. R e s e a r c h d e s i g n , d a t a a n d m e t h o d o l o g y : Our model hypothesizes that three key factors determine the intention to use e-samsat platform such as: trust, awareness, ease to use. Data collection methods by distributing questionnaires and interviews. Results : The results of the study provide two findings, firstly, Trust, Ease of Use, Awareness directly or indirectly affects the Intention to Use the East Java e-Samsat service for motor vehicle taxpayers. Thus it is essential to pay attention to these three variables in terms of clarity, reliability, and timeliness as a recommendation to improve the quality of East Java e-Samsat services. Conclusions : The results of this study can be applied and developed in other countries besides Indonesia with the same cultural patterns. Several variables have been measured in previous studies in several Asian continent countries. Keyword : E-Samsat; Intention to Use; Utilization of technology.

Item Type:	Book
Uncontrolled Keywords:	E-Samsat; Intention to Use; Utilization of technology.
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Postgraduate > Master's of Management
Depositing User:	Rita Ambarwati
Date Deposited:	23 Apr 2020 01:37
Last Modified:	23 Apr 2020 01:37
URI:	http://eprints.umsida.ac.id/id/eprint/7200

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