KEPEMIMPINAN STRATEGIS PADA PELAYANAN PUBLIK BUILDING THE TRUST

Rodiyah, Isnaini (2011) KEPEMIMPINAN STRATEGIS PADA PELAYANAN PUBLIK BUILDING THE TRUST. Kalamsiasi, 4 (1). ISSN 1412-7695

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Abstract

The service quality can be done through the changes of vision and orientation that is more focused on the public interest service. In this case, leaders have important strategic roles in influencing the success of the organization in providing excellent service. The leaders in various pyramid strata of the public organization should provide their support and commitment to their subordinates who are always devote or dedicate to in delivering the publice service, support and commitment to the users of the public service. The performance of government is needed in the realization of excellent service, such as to maintain commitment, to keep consistency in improving quality of public services continuously, and to provide the guarantee against the services. Nowadays, people can no longer give full confidence to changes in service bureaucrary that currently shown by the public service organizations, within which is led by a credible leader.

Item Type:	Article
Uncontrolled Keywords:	Kualitas layanan publik; kepemimpinan strategis; building the trust.
Subjects:	J Political Science > JA Political science (General) J Political Science > JQ Political institutions Asia
Divisions:	Faculty of Social and Political Science > School of State Administration
Depositing User:	admin eprints
Date Deposited:	06 Oct 2016 07:40
Last Modified:	06 Oct 2016 07:40
URI:	http://eprints.umsida.ac.id/id/eprint/34

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