Layanan Informasi Publik Berbasis E-government untuk Meningkatkan Kualitas Pelayanan Publik di Jawa Timur

Abadi, Totok Wahyu (2010) Layanan Informasi Publik Berbasis E-government untuk Meningkatkan Kualitas Pelayanan Publik di Jawa Timur. Jurnal Penelitian Ilmu Pengetahuan dan Teknologi Komunikasi, 12 (1). pp. 51-78. ISSN 1410-3346

WarningThere is a more recent version of this item available.
[img] Text
layanan informasi publik berbasis e-gov.pdf
Download (1MB)
[img] Text
LAYANAN INFORMASI PUBLIK BERBASIS EGOV.pdf
Download (37MB)
[img] Text
UNPLAG_LAYANAN INFORMASI PUBLIK BERBASIS E-GOVERNMENT UNTUK MENINGKATKAN QUALITY.pdf
Download (12MB)

Abstract

This study describe the performace information public services and the quality of public service performace information in East Jawa. This qualitative research usede the IKM analysis and description methods. The results of this study showed that the public information services of government institutions in the three study sites were held in the two models. The first is the informationservices are made directly or face to face communication to relevant agencies with the authority as source of information. types of information service shows poor image by IKM 54.625. The index shows that performance of public information services located in the C value of service quality. The second model is e-government based service. The information service using the state media website (e-government) shows that service wuality slightly better than correct service, wuth is equivalent to 57,175 or the value of C

Item Type: Article
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculty of Social and Political Science > School of Communication Science
Depositing User: Totok Wahyu Abadi
Date Deposited: 10 Sep 2021 03:59
Last Modified: 10 Sep 2021 03:59
URI: http://eprints.umsida.ac.id/id/eprint/8725

Available Versions of this Item

Actions (login required)

View Item View Item
CORE (COnnecting REpositories)