Level of Implementation Performance Measurement With Integrated Balanced Scorecard Method and Root Cause Analysis in Small and Medium Industry

Sulistiyowati, Wiwik and Rodiyah, Isnaini and Astutik, Ika Ratna Indra (2018) Level of Implementation Performance Measurement With Integrated Balanced Scorecard Method and Root Cause Analysis in Small and Medium Industry. Jour of Adv Research in Dynamical & Control Systems, 10 (09). pp. 1560-1567.

	Text sktp-13-02-2020 11 41 15-202221(1).pdf Download (1MB)
	Text LEVEL OF IMPLEMENTATION PERFORMANCE.pdf Download (1MB)
	Text 5 Level of Implementation Performance Measurement With Integrated Balanced Scorecard Method and Root Cause Analysis in.pdf Download (326kB)

Abstract

The purpose of this study is to determine the level of application of performance measurement in small and medium industries. Research using a qualitative method based on the Balanced Scorecard concept approach and Root Cause Analysis (RCA). The balanced scorecard is a method used to measure the performance of an organization based on four perspectives, namely financial, consumer satisfaction, growth and learning and business processes. While RCA is a method used to determine the cause of the problem. The result of this research is that the level of application of the highest performance measurement is the resource variable on the attribute of knowledge about the customer service with the value of 3.46, while the implementation of the lowest performance measurement is on the innovation and learning variables on the organizational structure attributes and the system is updated based on the environmental change with the value of 2.64. Based on the results, it can be concluded that the implementation of performance measurement in the SMI at a reasonable level with an average of 2.94 and can be said as well. The contribution of this research is to give information and description about performance measurement in small and medium industries, especially in Sidoarjo regency. Keywords--- Balanced Scorecard, Performance Measurement, Root Cause Analysis, Small and Medium Industry

Item Type:	Article
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Faculty of Social and Political Science > School of State Administration
Depositing User:	Mrs isnaini rodiyah
Date Deposited:	23 Apr 2021 11:46
Last Modified:	23 Apr 2021 11:46
URI:	http://eprints.umsida.ac.id/id/eprint/8449

Actions (login required)

View Item