Citizen trust in Local Government: Explaining the role of village service

Ambarwati, Rita and Lestariana, Fita F. (2019) Citizen trust in Local Government: Explaining the role of village service. In: The 4th Global Conference on Business Management & Entrepreneurship (GC-BME 4), 8 Agustus 2019, Bandung, Jawa Barat.

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Abstract

Trust in local governments, especially villages, is needed in crises, such as natural disasters, economic emergencies, or political unrest. The purpose of this study is to measure citizen trust in public services of the government, especially in the village. The design of this study is a survey, and the data is collected through a cross-section using questionnaires. The unit of analysis is rural communities that use public ser-vices in the village government. The method of data analysis used Exploratory Factor Analysis. The results of this study indicate that the quality of public services is the dominant factor. Still, partisan involvement is a factor that needs to be a concern in increasing citizen trust. The practical research is useful for village governance to increase trust in village government services as part of the supporting factors that can make the development program of the central government will be a success.

Item Type:	Conference or Workshop Item (Paper)
Uncontrolled Keywords:	Citizen trust; public service; village government.
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Postgraduate > Master's of Management
Depositing User:	Rita Ambarwati
Date Deposited:	11 Dec 2020 02:42
Last Modified:	11 Dec 2020 02:42
URI:	http://eprints.umsida.ac.id/id/eprint/8129

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