Performance Measurementof Xyz Government Institution's Contracts Workers Using Personal Balanced Scorecard Method

Aurijanto, Muhammad D.B. and Arifin N., Bustanul and Ambarwati, Rita (2018) Performance Measurementof Xyz Government Institution's Contracts Workers Using Personal Balanced Scorecard Method. IOSR Journal of Engineering (IOSR-JEN), 8 (7). pp. 59-67. ISSN 2250-3021

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Abstract

Implementation of good governance of bureaucracy system of Surabaya City Government, one of them with developed performance-based salary program ( e-performance ) dedicated specially to Civil Servant. But in reality agencies in Surabaya do not have the full use of civil servants as their human resources, thus involving contractors as supporters of government performance processes. The purpose of this study is to determine key performance indicators(KPI) and strategic objectives in XYZ Institution, determine the importance of each KPI criterion, to understand the performance of each contractor at XYZ Government Agency and provide improvement recommendations from the current employee performance. The unit of analysis of this research is carried out at the General Section in the Sub Division of Administration with the administrative position as the administrative contractor. The design of this study used a survey with questionnaire data collection techniques and questionnaires. The method used is personal balanced scorecard by formulating strategic targets and KPI by stakeholders from XYZ Agency. Weighting method using Analytic Network Process method(ANP). From the research results obtained: the formulation of KPI and Strategy Target has been formed with the highest level of KPI weight is KPI Total Late (0.1532). Total performance of the best contractor performance is Mr. C (6.253) while the smallest total performance achievement is obtained Mr. K ie (3.346). Recommendations include: Provide rewards, provide coaching, conduct regular control and evaluation systems, provide socialization and provide slogans in the corner of the room on performance improvement.

Item Type:	Article
Uncontrolled Keywords:	KPI, strategic target, PBSC, ANP.
Subjects:	H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Postgraduate > Master's of Management
Depositing User:	Rita Ambarwati
Date Deposited:	12 May 2020 05:00
Last Modified:	12 May 2020 05:00
URI:	http://eprints.umsida.ac.id/id/eprint/7470

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