Rini, Dina Dwi Oktavia and Sari, Dewi Elok Oktaviana (2026) ANALYSIS OF QUALITY CONTROL EFFECTIVENESS THROUGH QUALITY STANDARDIZATION AUDITS AS A MEASURE TO ADDRESS PRODUCT NON-CONFORMANCE (CASE STUDY AT PT. X). International Journal of Economic Integration and Regional Competitiveness, 3 (2). ISSN 3032-1301

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Abstract

Objective: This study examines quality control effectiveness at PT. X upper production line, where non-conformance rates remain high, primarily due to recurring missing felt cases that cause shoes to fall below thickness standards. Method: Using a qualitative approach (in-depth interviews and direct observation with QC team, supervisor, and operator). Results: The study finds that audit procedures are structured yet operator compliance is situational. Three root causes are identified: excessive production targets, limited operator awareness of work-step consequences, and a QC-operator quality perception gap. CAPA actions are executed but lack verification mechanisms, allowing recurring defects. Novelty: Quality improvement demands transformed audit practices, closed CAPA cycles, and quality-driven incentive systems.

Item Type:	Article
Subjects:	H Social Sciences
Depositing User:	admin eprints
Date Deposited:	19 Jul 2026 11:25
Last Modified:	19 Jul 2026 11:25
URI:	http://eprints.umsida.ac.id/id/eprint/16795

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