Effect of Usage of Information Technology on Information Services in Rwanda Tourism Sector: A Case Study of Volcanoes National Park, Rwanda Development Board

Nyirigira, Jean (2022) Effect of Usage of Information Technology on Information Services in Rwanda Tourism Sector: A Case Study of Volcanoes National Park, Rwanda Development Board. International Journal of Trend in Scientific Research and Development, 6 (7). pp. 542-572. ISSN 2456-6470

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Abstract

The purpose of this study was to assess the effect of usage of information technology on information services in Rwanda tourism sector. It was carried out in Volcanoes National Park as a case study, with the following objectives; To determine the aspects of information technology infrastructure used in Volcanoes National Park, Rwanda Development Board; To assess the usage of information technology for information services in Volcanoes National Park, Rwanda Development Board; and to determine the effect of usage of information technology on information services in Volcanoes National Park, Rwanda Development Board. The study design used was a descriptive case study. The target population was 19, 105 tourists and 180 employees of Volcanoes National Park, from which a sample size of 392 tourists and 122 employees were selected using Yamane’s formula. The sampling techniques used were simple random sampling and census respectively. Simple random sampling was used on tourists because they had the same level of information. For employees, census method was used to select Managers and ICT staff, whereas the rest of the employees were selected using simple random sampling technique. Data collection was done using questionnaires and interview guides. Collected data was analyzed using tables, weighted means, standard deviation and percentages, frequencies, and regression analysis. The data analysis tool that was used in this study was Statistical Package for Social Sciences (SPSS) version 19. The study found that, 100.00% of respondents indicated that the usage of cellular phones and the usage of RF tracking were two types of aspects (technologies) which are used very frequently.However, only 68.85% of respondents indicated thatcomputers network environment were very frequently used and 77.04% of respondents indicated GPS/GIS technology as frequently used. Concerning the usage of information technology for information services, 100% of respondents indicated a very good use of information technology for online park booking, Online, customer care, Hotel Booking, Transport booking.Despite a very good use of IT in providing services in volcano National Park tourists indicated that Emergency services were moderate as indicate by 75.50% respondents. Meanwhile for health care services 43.60% of respondents indicated it as not effective.The study showed R equal to 0.737, this point out that there was a very strong positive multiple correlation between independent variables including usage of GPS/GIS, usage of cellular phone (GSM), usage of RF tracking devices, usage of VHF Radios, usage of internet/websites, usage of computers and networks and the dependent variable (information services). The study also revealed that R2= 0.543, which meant that 54.3% of total variation in y could be explained by linear relationship between x and y and the remaining total variation of 45.7% was unexplained. This correlation was generally described as acceptable one. The recommendations for Volcanoes National Park, Rwanda Development Board with findings are suggested that the information technology should not only be used as tool for information services, they should also be viewed as practical tools of information technology within Rwanda Development Board which should use to enhance their information services. Rwanda Development Board should train the employees of Volcanoes National Park on the important of information technology on information services.

Item Type:	Article
Subjects:	L Education > L Education (General)
Divisions:	Postgraduate > Master's of Islamic Education
Depositing User:	Journal Editor
Date Deposited:	29 Nov 2022 09:51
Last Modified:	29 Nov 2022 09:51
URI:	http://eprints.umsida.ac.id/id/eprint/10778

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